Terms and Conditions rr89 – Our Platform Usage Guidelines

1 Acceptance of Terms

Welcome to rr89, an online entertainment platform operating under the domain name rr89.my. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and rr89 ("Company", "we" or "Platform").

By visiting, registering, or using any part of the rr89 platform, you expressly and unconditionally agree to be bound by these Terms, our Privacy Policy, and all additional guidelines we may publish from time to time. If you do not agree with any part of these Terms, you are requested not to use the rr89 platform.

2 Account Eligibility

To be eligible to use the rr89 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old at the time of registration and throughout the period of platform use.
• Not restricted or prohibited by local law from participating in online gambling activities.
• Registering as an individual in a personal capacity, not as a representative of a company or organisation.
• Does not have any other rr89 account that is currently active or was previously terminated due to a terms violation.
• Providing accurate, truthful, and complete information during registration and the identity verification (KYC) process.

Rr89 reserves the right to request age and identity verification at any stage. Failure to comply with a verification request within the specified timeframe may result in the account being suspended until the KYC process is completed.

3 Registration & Identity Verification (KYC)

The rr89 account registration process is free and can be completed in under three minutes. During registration, you are required to provide the following information accurately and honestly:

• Full name as stated on your Malaysian identity card (MyKad) or passport.
• An active mobile number capable of receiving SMS verification codes.
• A valid and actively used email address.
• A strong, unique password not used for any other account.

The Know Your Customer (KYC) process is required before your first withdrawal is processed. Accepted documents include a valid Malaysian identity card, passport, or Malaysian driving licence. You will also be required to submit a selfie holding your identity document for verification purposes.

Rr89 reserves the right to reject registration applications or suspend existing accounts if the information provided is found to be inaccurate, false, or unverifiable through the established KYC process.

4 Deposits & Withdrawals

Rr89 supports a wide range of popular payment methods in Malaysia for the convenience of our members. All transactions are processed in Malaysian Ringgit (MYR).

Accepted Deposit Methods:

• Online bank transfer via FPX (Maybank2u, CIMB Clicks, Public Bank, RHB, Bank Islam, and others)
• E-wallet: Touch 'n Go eWallet, GrabPay, Boost
• Visa and Mastercard credit and debit cards

The minimum deposit is RM10 per transaction. No maximum daily deposit limit is set by default, but limits can be adjusted by the user through account settings as part of our responsible gaming features.

Withdrawal Terms:

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals via e-wallet are processed within 15 to 30 minutes after verification.
• Withdrawals via FPX bank transfer are completed within 1 to 2 hours on business days.
• The bank account or e-wallet used for withdrawals must be registered under the same name as your rr89 account.
• Every bonus received must meet the specified rollover requirements before a withdrawal can be processed.

If there is any discrepancy or issue with your transaction, please contact the rr89 support team via live chat within 24 hours of the transaction date. rr89 reserves the right to place a hold on withdrawals for security or compliance review purposes for no more than 5 business days.

5 Bonuses & Promotions

Rr89 offers a variety of bonuses and promotions from time to time to reward our new and loyal members. All bonus offers are subject to the specific terms and conditions stated on the relevant promotions page.

General Bonus Terms:

• Each bonus has its own rollover (wagering) requirements. The rollover value and the timeframe to fulfil those requirements are clearly stated in the terms of each promotion.
• The welcome bonus may only be claimed once per newly registered user.
• Bonuses may not be transferred, sold, or directly exchanged for cash.
• Using more than one account to claim the same bonus is strictly prohibited and may result in the termination of all associated accounts.
• Rr89 reserves the right to cancel any bonus awarded if there is evidence of abuse or attempts to exploit the promotional system.

Rr89 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. All decisions regarding bonus claims are final and non-disputable.

6 Game Rules

The rr89 platform offers over 1,000 game titles from a range of trusted international software providers. Each game category — including video slots, Live Casino, fish shooting games, and table games — has its own specific rules accessible within the respective game interface.

• All games use a certified, independently audited Random Number Generator (RNG) to ensure fair game outcomes.
• Game results are final. rr89 is not responsible for outcomes resulting from technical disruptions on the user's end, such as internet connectivity issues or device failures.
• In the event of a technical failure on rr89's end during an active game, the relevant bet will be fully refunded to the user's account.
• Rr89 reserves the right to void any game rounds affected by provider software errors and refund the bet amount to the user.
• Exceptionally large jackpot wins may be subject to additional security verification before payout, though this process will not exceed 5 business days.

Users are advised to read the rules of each game before placing bets to avoid misunderstandings regarding payout values, betting lines, and bonus features within that game.

7 Account Security

Your account security is a shared responsibility between rr89 and you. Our platform provides multiple layers of protection, but precautions on your end are equally important.

• You are solely responsible for all activities that occur under your account, including any losses arising from the disclosure of your login credentials to third parties.
• Your password must be unique, not reused across other services, and changed regularly — at least once every three months.
• Enable two-factor authentication (2FA) for added protection — this feature is available for free in your account security settings.
• Never share your login credentials with anyone, including family members or friends.

If you suspect your account has been accessed by an unauthorised party, contact the rr89 support team immediately via live chat so your account can be secured right away.

8 User Conduct

All rr89 users are required to conduct themselves in a courteous, responsible, and ethical manner while using our platform. The following activities are strictly prohibited:

• Using automated software, bots, scripts, or any other technological method to exploit games or the rr89 platform systems.
• Communicating in a manner that is violent, threatening, discriminatory, or that may cause harassment to other users or rr89 staff.
• Attempting to hack, breach, or disrupt the technical infrastructure of rr89 in any way.
• Using the rr89 platform for any money laundering or illegal financing activities.
• Spreading false or misleading information about rr89 to the public.
• Colluding with other users to manipulate game outcomes or payment systems.

Violation of any of the above conduct rules may result in temporary suspension or permanent termination of your account, forfeiture of account balances and wins, and legal action where necessary.

9 Intellectual Property

All content on the rr89 platform — including but not limited to logos, designs, graphics, text, images, source code, user interfaces, domain names, and branding — is the exclusive property of rr89 or our licensors and is protected by applicable intellectual property laws.

• You may not copy, redistribute, modify, or exploit any rr89 content for commercial purposes without prior written consent from us.
• The name "rr89" and all associated trademarks are the property of rr89. Use of this name or these trademarks without authorisation constitutes a violation of the law.
• You are permitted to access and use the rr89 platform for personal, non-commercial purposes only, subject to these Terms.

10 Limitation of Liability

The rr89 platform is provided on an "as-is" basis. While we continually strive to ensure optimal availability and performance, we cannot guarantee that the service will be free from interruptions or errors at all times.

• Rr89 is not liable for any financial losses arising from game outcomes, including unsuccessful wins or losses incurred.
• Rr89 is not liable for any indirect, incidental, or consequential losses suffered by users, including loss of profit or data.
• Rr89's maximum liability to any user under any circumstances shall not exceed the total net deposits made by that user in the 30 days prior to the claim.

11 Responsible Gaming

Rr89 is fully committed to the principles of responsible gaming. We believe that playing on our platform should be an enjoyable and controlled leisure activity — not a source of financial hardship or emotional stress.

The rr89 platform provides the following self-control tools, accessible directly from your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits based on what you can afford.
• Loss Limit: Set a maximum loss amount for any period of your choosing.
• Forced Break: Activate a break mode for 24 hours, 7 days, or one month whenever you feel you need a pause.
• Self-Exclusion: Option to permanently or temporarily self-exclude from the rr89 platform.

If you or someone you know is showing signs of problem gambling, we encourage you to seek professional help. rr89 works with relevant support organisations to safeguard the long-term wellbeing of our members. More information can be found on the Responsible Gaming us.

12 Account Suspension & Termination

Rr89 reserves the right to suspend or terminate any user's account at any time, with or without prior notice, if:

• A user is found to have violated any provision of these Terms and Conditions.
• Fraud, system abuse, or suspicious activity is detected in connection with the account.
• A user fails to complete the identity verification (KYC) process within the stipulated timeframe.
• A termination request is received from the user themselves for any reason.
• Rr89 is directed to do so by the relevant authorities.

If an account is terminated due to a terms violation, rr89 reserves the right to forfeit any remaining balance and wins in that account. If termination is at the user's own request and no terms violation is detected, any valid balance will be returned after the review process is completed.

Users whose accounts have been terminated due to a terms violation are not permitted to register a new rr89 account without prior written consent from our management.

13 Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or related to these Terms that cannot be resolved through negotiation will be referred to binding arbitration under mutually agreed arbitration rules.

If any provision of these Terms is found to be invalid, unenforceable, or contrary to applicable law, that provision will be excluded or limited to the minimum extent necessary so that these Terms remain in full force and binding in all other respects.

14 Contact Us

If you have any enquiries, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly from the rr89 platform or our mobile app. Response time is typically under 2 minutes.
• Email: [email protected] — for inquiries requiring a written response or supporting documents.

The rr89 support team operates in both Bahasa Melayu and English. All enquiries related to the Terms and Conditions will be responded to within 24 business hours of receipt.

For more information about our policies, you may visit the following pages: