Rr89 takes every aspect of your personal data protection seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your information throughout your use of our platform.
Six core data protection principles that form the foundation of trust for millions of rr89 members in Malaysia
All data transmitted between your device and rr89's servers is protected with SSL 256-bit encryption — the same technology used by leading banking institutions in Malaysia.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls and 24/7 monitoring systems to prevent unauthorised access.
You have full control over your personal data — from updating your information and requesting data copies, to permanently deleting your account and data.
Rr89 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes under any circumstances.
All your financial transaction records — including deposits and withdrawals — are confidential and cannot be accessed by any party other than you and authorised rr89 compliance personnel.
Rr89 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data handling practices are designed to meet applicable legal requirements.
Welcome to the rr89 Privacy Policy page. We understand that your personal information is a trust we hold with full responsibility. This Privacy Policy is designed to give you complete clarity on how rr89 handles every piece of information you share with us while using our online entertainment platform.
Rr89 is an online entertainment platform operating in Malaysia, offering a variety of games including video slots, Live Casino, fish shooting games, and table games. In the course of providing the best service to our members, we collect and process certain personal information necessary to ensure a safe, fair, and enjoyable user experience.
By registering and using the rr89 platform, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree with any provision of this policy, we advise you not to use our platform and to contact our support team for further assistance.
Rr89 collects your personal information through several different methods, depending on how you interact with our platform. The following are the categories of information we collect:
a) Information you provide directly:
b) Information collected automatically:
| Data Category | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information (name, MyKad, date of birth) | Identity verification (KYC), legal compliance | 7 years after account termination |
| Contact Information (email, phone) | Service communications, security notifications | Throughout the active account period + 2 years |
| Financial Data (bank, e-wallet) | Transaction processing, fraud prevention | 7 years as required by tax regulations |
| Technical Data (IP, device) | Security, fraud detection, analytics | 90 rolling days |
| Game Records | Game integrity, dispute resolution | 2 years after session |
The information we collect from you is used responsibly and only for legitimate purposes. rr89 uses your data for the following:
Rr89 does not sell, rent, or disclose your personal information to third parties for commercial gain. However, there are specific situations where we may need to share your data with trusted parties, as outlined below:
All third parties we engage with must comply with a privacy policy equivalent to or stricter than the standards set by rr89. We are not responsible for the privacy practices of third parties that are not under our direct control.
Protecting your personal information is rr89's top priority. We continuously invest in the latest security infrastructure to keep your data safe at all times. Our technical and organizational protection measures include:
While we take all reasonable steps to protect your data, no system can guarantee absolute 100% security on the internet. We encourage you to play your part in keeping your account secure by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
Rr89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.
Types of cookies we use:
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and your experience on the rr89 platform.
As a registered rr89 user, you have certain rights regarding your personal data, protected under Malaysia's Personal Data Protection Act 2010 (PDPA). These rights are as follows:
We fully respect and facilitate the exercise of your privacy rights
You have the right to request a copy of all personal information we hold about you at any time. Requests will be processed within 21 working days.
If your personal information is inaccurate or outdated, you have the right to request that we correct or update it promptly.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records for specified periods.
You have the right to object to the processing of your data for specific purposes, including direct marketing communications, with immediate effect.
You may request your personal data in a machine-readable format (JSON or CSV) for your own use or transfer to another platform.
You may request that we restrict the processing of your data in certain situations, such as while a dispute regarding data accuracy is being resolved.
Rr89 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law. Retention periods vary according to the type of data and the relevant operational or legal requirements.
Once the retention period expires, data will be securely deleted using irreversible deletion methods or fully anonymised so it can no longer be linked to any specific individual.
The rr89 platform is exclusively for users aged 18 and above. We do not intentionally collect, store or process any personal information from individuals under the age of 18.
If you are a parent or guardian and believe your child under the legal age has registered an account on our platform without your knowledge, please contact us immediately at [email protected] so that prompt action can be taken.
Rr89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material amendments will be communicated to you via:
Continued use of the rr89 platform after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy. If you do not agree with the amendment, you have the right to close your account by contacting our support team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the rr89 Data Protection team is ready to assist through the following channels:
All privacy-related complaints will be taken seriously and resolved within 14 working days from the date of receipt. For complaints requiring in-depth investigation, we will notify you within 3 working days and provide regular updates throughout the investigation process.
The rr89 platform is built with privacy and security at its core. Enjoy the best online entertainment experience in Malaysia, safely and comfortably.